How we run a job.
Eight steps from first call to invoice. No surprises, no scope creep, no hourly rate.
- Step 01
Initial call or email
Five-minute conversation. What’s involved, where it is, any constraints (access, timeline, residents, body corp). We tell you on the call whether the job is in our wheelhouse and what a likely range looks like.
- Step 02
Site assessment
On-site walkthrough where access allows, otherwise photo or video walkthrough. We look at volume, contents mix, salvage requirements, access, parking and disposal route. Free, no obligation.
- Step 03
Written quote
Fixed-fee or capped quote in writing, usually within 24–48 hours of assessment. Day count, crew size, truck count, what’s included, what’s excluded. Plain English.
- Step 04
Schedule
Confirmed dates in writing. Same-day or next-day scheduling for urgent estate or settlement jobs, subject to crew availability.
- Step 05
Site setup
Foreman arrives first. Walkthrough, floor protection where required, kerbside permits if applicable, body corp notification done. Crew briefed before any work starts.
- Step 06
Sort, load, dispose
Crew works the property to a documented salvage instruction. Valuables, documents and flagged items set aside. Donatable goods loaded separately. Tip runs throughout the day, dockets retained.
- Step 07
Handover
Final walkthrough with you, your agent or your solicitor. Broom-clean state. Photos taken. Tip dockets, donation receipts and any disposal paperwork supplied for your records.
- Step 08
Invoice
Invoice supplied within 48 hours of handover. Net 7 for individuals, net 14 for estates and businesses. Bank transfer.